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Complaints Policy

How to document and raise a service complaint.

A service complaint should identify the customer, property address, date, agreed item list, estimate, and the result that needs review. Keep photos and written messages connected to the job.

How to raise a complaint

Email info@mattressremovalarab.com. Ask for the person responsible for complaints and keep a record of the date, time, and requested resolution.

What happens next

The responsible operator should acknowledge the issue, review the agreed scope and evidence, and explain the next step. A specific response deadline is not published on this site.

Start with the mattress, the path, and the address.

Email the item count, mattress size, floor level, stairs or elevator details, and pickup address. Acceptance, coverage, price, and timing are confirmed before work is scheduled.